Refund policy

At Walmart Essential, we want you to have a positive shopping experience. If there is a problem with your order, please contact our support team so we can review your request.

1. Return Eligibility

You may request a return within 30 days of receiving your order for a genuine reason, including:

The item arrived damaged.
The item is defective or faulty.
You received the wrong item.
Another reasonable issue with your order that we approve for return.

Items should be unused and in their original condition, with original packaging, accessories, manuals, and other included parts where applicable. If an item is damaged or defective, contact us before sending it back so we can advise you on the appropriate process.

2. How to Request a Return

To request a return, email support@walmartessential.com with:

Your order number.
The item you wish to return.
The reason for your request.
Clear photographs or other supporting information, if relevant.

Please wait for return instructions before shipping an item back.

3. Return Shipping Costs

Customers are generally responsible for return shipping costs. If your item arrived damaged, defective, or incorrect, contact us before arranging shipment so we can review the circumstances and explain the applicable return arrangements. Nothing in this policy limits any rights you may have under applicable law.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 14 days after the returned item is received and inspected, subject to any mandatory legal requirements. Your bank or payment provider may require additional time to display the refund.

Original shipping charges, if any, will be handled in accordance with applicable law and the circumstances of the return.

5. Exchanges and Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible. We will review the issue and explain the available resolution, which may include a replacement, return, or refund where appropriate.

6. Order Cancellations

You may request cancellation before your order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow our return procedure.

7. Contact Us

For return or refund assistance, contact:

Walmart Essential
Email: support@walmartessential.com
Phone: 7373551044
Address: 4495 Valverde Way, Sacramento, CA 95823, United States

Support hours: Monday–Saturday, 9:00 AM–6:00 PM. We aim to respond within 24 business hours.